The BBC’s Procurement Process
Mapping the systems, actions, inputs and outputs with the stakeholders enabled me to understand the whole picture before we attempt to solve anything. Along the timeline of the map, we plotted the pain points and opportunities, identified by stakeholders in previous workshops.
The map became a tool on which we could pin our research findings and to imagine what an improved future version of the systems and processes might look like.
Enabling the team to prioritise
This has helped the team to spot the best place to focus their attention, with quick wins making it easier for staff to find information on the service as well as inform longer-term strategic decisions.