Improving the way the BBC plans News stories

Service design Change Management
To help make sure the News stories the BBC covers remain relevant to their audience and are covered as efficiently as possible, I was the UX lead on a project to improve the way stories are planned.
Photo of a live TV gallery during ethnographic research

Defining strategy with research

I worked with Change Managers to understand the business goals and inform the strategy with findings from user research.

Through ethnographic research I identified users pain points and used a system thinking approach to understand how many teams decisions and tasks affect each other.

Working with editorial staff from Editors, to Production Coordinators as well as Technical Architests and Data Scientists I identified opportunities to improve the planning process. We identified key decision points staff face where audience and production data could help them make more informed choices.

Making the information about what was being planned more transparent and providing the means for better collaboration within editorial tools allowed teams to find a more efficent way of working.

A sketch of the tool created during the concepting phase Map of stages and roles involved in the planning process Detail of map of stages and roles involved in the planning process
Life cycle mapping helped to represent a complicated and flexible process.
Sketches of roles in News for persona creation Personas involved in News Planning
Personas captured user's needs and pain-points and kept the team focussed on solving them.
Photo of a live TV gallery during ethnographic research Photo of a live TV gallery during ethnographic research

Testing new workflows involved getting a shared view from a variety of different users and discussing them as a group.

Suggesting improvements & seeding ideas

The system is complex and it's hard to know how improvements should be made, but to get a seat at the table where these decisions are being made we found that coming up with an improved vision of how the newsroom could collaborate together gave us a voice and seeded conversations around user needs.

Map of stages and roles involved  in the planning process
Map of stages and roles involved  in the planning process
Map of stages and roles involved  in the planning process
Map of stages and roles involved  in the planning process
Map of stages and roles involved  in the planning process

Other projects:

Subtitalizer tool being used to correct a transcript

Subtitalizer

Improving the subtitling workflow at the BBC.

Screenshots of an iOS app used for recording and sending video to the newsroom.

Mobile Newsgathering

Getting corresondents to send content into the newsroom faster.